Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase from Virago Lux. Please read our Return and Refund Policy carefully to understand our procedures for returns, exchanges, and refunds.

 

Eligibility

To be eligible for a return, exchange, or refund, the following conditions must be met:

  • The request must be made within 14 days days from the date of purchase.

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase, such as an order number or receipt, must be provided.

Return Process

If you wish to initiate a return, please follow these steps:

  • Contact our Customer Support team via email or phone to request a Return Merchandise Authorization (RMA) number.

  • Once you receive the RMA number, carefully package the product and include the RMA number on the package.

  • Ship the product back to the designated return address, using a trackable shipping method. The return shipping costs will be the responsibility of the customer.

  • Please ensure that the product is securely packaged to prevent damage during transit.

Refund Process

Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria stated above. If the product is deemed eligible for a refund, we will process the refund as follows:

  • For refunds, we will issue a credit to the original payment method used for the purchase. Please note that the refund amount will exclude any shipping charges.

  • Refunds may take 5-7 business days to process, depending on your financial institution.

Exchanges

If you received a damaged or defective product, we will gladly exchange it for a new one. Please follow the same return process as outlined above, and indicate your request for an exchange. We will ship the replacement product to you at no additional cost.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including opened or used products, as well as products with broken seals or tampered packaging. These items will not be eligible for returns or refunds unless they are determined to be damaged or defective upon arrival.

Customer Satisfaction

Our goal is to ensure your satisfaction with our products. If you have any concerns or questions about a product, please reach out to our Customer Support team. We are here to assist you and provide guidance to help address any issues.

Please note that this Return and Refund Policy applies only to purchases made directly from our website. If you purchased our products from a third-party retailer or website, please refer to their respective return and refund policies.

If you have any further questions or require assistance regarding our Return and Refund Policy, please contact our Customer Care Team.